Frequently Asked Questions
Answers to all your questions about zbaje
From opening an account to making a withdrawal — find clear and detailed answers to the most common questions from Bangladeshi players here.
Welcome to zbaje. Below we have arranged answers to the most frequently asked questions from players in Bangladesh across five categories. You will find clear information here on account registration, depositing and withdrawing money via bKash and Nagad, cricket and slot game rules, bonuses and promotions, and security. If you cannot find your question, use the support option below.
Category 01
Account and Registration
To open an account at zbaje you need an active mobile number, an email address and a strong password. Provide accurate information during registration as it will be required for identity verification and withdrawals later. The entire process takes just a few minutes.
No, zbaje rules allow only one account per person. Creating multiple accounts may result in both accounts being suspended and any accumulated bonuses being cancelled. If you have a problem, contact our live chat support directly.
Use the "Forgot your password?" option on the zbaje login page. A verification code will be sent to your registered email or mobile number. Use the code to set a new password. The whole process is completed within a few minutes.
zbaje may verify your identity before you can make withdrawals above a certain amount. This usually requires a photo of your national ID card or passport and a selfie. For more details about the verification process, contact our 24/7 live chat in Bengali.
Yes, zbaje uses SSL encryption technology so logging in from mobile is completely safe. However, avoid public Wi-Fi and use a strong password to protect your account. Make it a habit to log out after each session.
Category 02
Deposits and Withdrawals
Deposits made via bKash or Nagad are usually credited to your account instantly. Occasionally a network issue may cause a delay of a few minutes. If it takes more than 15 minutes, contact our live chat with proof of the transaction.
The minimum deposit at zbaje is ৳500 (the same across all payment methods). The minimum withdrawal amount is ৳1,000. Larger transactions may go through a security verification process, so it is a good idea to verify your account in advance.
Withdrawal requests at zbaje are generally processed within 10 to 45 minutes. Withdrawals via bKash, Nagad and Rocket are the fastest. Bank transfers may take slightly longer but the aim is to complete them within 45 minutes.
zbaje does not impose any transaction fees of its own. However, bKash, Nagad or your bank may deduct their own charges — that depends entirely on their policies. It is wise to check your payment provider's fee structure before making a deposit or withdrawal.
Select the Nagad option on the zbaje cashier page. Follow the instructions shown and complete the payment using the Nagad app or the *167# USSD code. Once the transaction is successful you will receive a confirmation SMS from Nagad and your zbaje balance will update automatically.
Yes, zbaje accepts transfers through major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. For a bank transfer deposit, get the specific bank details from the cashier. Make sure to include the correct reference number.
Category 03
Games and How to Play
In the cricket section of zbaje you will find various betting options for BPL (Bangladesh Premier League) matches. You can bet on markets including match winner, top batsman and highest wicket-taker. You can participate both before the match starts and during the match (live betting).
RTP (Return to Player) is the long-term average payout rate of a game — meaning how much money on average may be returned for every ৳100 wagered theoretically. For example, a 96% RTP means an average return of ৳96 per ৳100 over the long term. However, each spin's result is completely random so short-term outcomes can differ.
zbaje's live casino section features games from top providers such as Evolution Gaming and Ezugi. Log in, go to the live casino section, choose your preferred table or dealer and play in real time. A good internet connection will make the experience smoother.
Yes, zbaje is fully mobile-friendly. All games can be enjoyed directly in the browser on both Android and iOS devices — no separate app download is needed. Slots, live casino and cricket betting are all optimized for mobile.
zbaje offers betting on major international cricket tournaments including the T20 World Cup and IPL. New markets and special offers are added to the cricket section during tournaments. Check zbaje's promotions page regularly for updates.
zbaje features games from internationally recognized providers such as Pragmatic Play, JILI, PG Soft and Spribe. These games run on RNG (Random Number Generator) technology that has been tested by independent third parties, which ensures that every result is completely random and fair.
Category 04
Bonuses and Promotions
When you open a new account and make your first deposit, zbaje will give you a 100% bonus of up to ৳20,000. That means if you deposit ৳20,000 you will receive an additional ৳20,000 bonus and can start playing with a total of ৳40,000. Follow any specific instructions shown at the time of deposit to claim the bonus.
A wagering requirement is the condition that sets how many times you must place bets before you can withdraw bonus money. The wagering requirement for zbaje's welcome bonus is 25x. That means if you receive a ৳10,000 bonus you must place a total of ৳250,000 (10,000 × 25) in bets before withdrawing it. This can be met gradually.
zbaje has three VIP tiers: Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%) and Gold (up to 1.5%). You can move up to higher tiers through regular play. Gold members enjoy faster withdrawals and special promotional offers.
zbaje regularly launches new promotions, free spins and cashback offers. Special offers are available particularly during major cricket tournaments or festivals such as Eid and Pohela Boishakh. Check the promotions page regularly or ask in live chat to find out about offers.
Most bonuses are usable on slot games. Applicability of bonuses to live casino or cricket betting may vary depending on the terms of the promotion. Read the terms and conditions attached to each bonus carefully or clarify them in live chat.
Category 05
Safety and Responsible Gaming
zbaje is for players aged 21 and above only. Date of birth must be provided during registration and age is confirmed during identity verification before a withdrawal. It is strictly prohibited for minors to create an account or play any game.
zbaje uses the highest standard of SSL encryption to keep your personal and financial information secure. Your information is never sold to third parties or shared without authorization. Read our privacy policy for more details.
Gambling can be addictive. You can set limits yourself or take a temporary break (self-exclusion) — contact the zbaje support team for this. Our responsible gaming page has detailed guidance and support information.
Self-exclusion is a feature that lets you temporarily close your account for a set period of time. During this period you will not be able to log in or make any transactions. Contact our 24/7 live chat support to activate it — our team will help you in Bengali.
The fastest way to get support from zbaje is live chat — available in Bengali 7 days a week, 24 hours a day. You can also contact us by email: [email protected]. For urgent matters, using live chat will get you the fastest response.
Still have questions?
Our Bengali-speaking support team is with you 24/7. Feel free to contact us via live chat with any question or learn more about responsible gaming.