zbaje's Privacy Policy

Introduction

Our Privacy Commitment

zbaje ("we", "our", or "platform") is a trusted online casino and betting service in Bangladesh. When you use our website zbaje.cam, you share certain personal information with us. This Privacy Policy ("Policy") informs you in detail about how that information is collected, used, stored, protected, and disclosed.

By using this service you agree to the terms of this Policy. We may update this Policy from time to time. When changes take effect, we will publish a notice on the website and update the date at the top of the page.

We collect the following types of information when you create an account and use services on zbaje:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• Account login details (username and password — passwords are stored in encrypted form)
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank account)
• Government document details required for identity verification (KYC process)

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time, duration, and browsing activity during website visits
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity

1.3 Information Received from Third Parties

We may receive limited information from identity verification services for fraud prevention and regulatory compliance. This information is used only for security and compliance purposes.

We use collected information for the following lawful purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To complete deposit and withdrawal requests.
• Customer Support: To provide 24/7 Bengali live chat support.
• Security and Fraud Prevention: To protect accounts and detect suspicious activity.
• Responsible Gaming: To identify unusual gaming behaviour and assist users.
• Service Improvement: To review the user experience and improve the platform.
• Marketing Communications: To send relevant offers and updates subject to your consent.
• Legal Compliance: To meet applicable laws and regulatory requirements.

zbaje does not sell or rent your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third-party providers for payment processing, identity verification, cybersecurity, and technology services. These partners receive only the minimum information necessary for their specific service and are bound by confidentiality agreements.

3.2 Legal Obligations

Disclosure of information to government authorities may be required to comply with court orders, lawful investigations, or applicable legal obligations. This is done only when legally required.

3.3 Business Changes

Your information may be transferred in the event of a merger, acquisition, or asset transfer. In such circumstances you will be given advance notice and the terms of this Policy will remain in effect.

The zbaje website uses cookies and similar technologies. Cookies are small data files stored on your device that improve website functionality and your experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core website functions.
• Performance Cookies: For monitoring website usage and improving the service.
• Functional Cookies: To remember your preferences and settings.

You can control or disable cookies through your browser settings, though this may limit some features.

We follow the highest industry standards to keep your personal information secure:

• All data transmissions are protected through SSL/TLS encryption.
• Stored data is kept encrypted on secure servers.
• Access control: only authorised personnel can access the information they need.
• Regular security audits and system updates.
• Financial information is processed on separate secure systems.

5.1 Data Retention Period

We retain your information for as long as your account is active and as long as necessary to provide the service. Certain information may need to be retained for a defined period after account closure to meet legal obligations.

As a zbaje user, you have the following rights over your own information:

6.1 Right to Access

You have the right to know what information we hold about you. Upon request to our support email, we will provide a summary of your stored information.

6.2 Right to Rectification

You have the right to request correction of your information if it is inaccurate or incomplete. This change can be made through account settings or via support.

6.3 Right to Erasure

In certain circumstances you may request deletion of your information. However, some information may need to be retained due to legal obligations or legitimate interests.

6.4 Right to Withdraw from Marketing Communications

You have the right to unsubscribe from marketing emails or notifications at any time. This option is provided in every marketing message.

zbaje provides services only to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we confirm that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account.

If as a parent or legal guardian you believe your child has provided information on our platform, please contact our support team.

Our servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure it remains protected in accordance with the standards of this Policy. We maintain data protection agreements with all our partners.

We may update this Privacy Policy from time to time. For significant changes:

• The updated Policy with the new date will be published on this page.
• Registered users will be notified by email.
• Continued use of the platform after changes take effect will be considered acceptance of the new Policy.

If you have any questions, concerns, or requests for information about this Privacy Policy, please contact us:

• Live Chat: Available 24/7 in Bengali.
• Email: [email protected]

We generally aim to respond to information requests promptly. Complex requests may require additional time.