zbaje Terms and Conditions

These terms and conditions ("Terms") apply to the zbaje platform and all of its services. "We", "our" or "zbaje" refers to the organisation operating this platform. "You" or "user" refers to any visitor, registered or unregistered, on zbaje. Please read this entire document carefully, as it defines your legal rights and responsibilities.

Eligibility Requirements

To open an account and use services on zbaje, you must meet all of the following conditions:

• You must be at least 21 years old. Registration by minors is strictly prohibited.
• You must reside in a jurisdiction where online gaming activities are not legally prohibited.
• You are operating the account on your own behalf and in your own interest, not as a representative or agent for another person.
• You have not previously been permanently banned by zbaje.
• You hold a valid personal bank account or mobile financial service account (such as bKash or Nagad).

Account Registration and Security

When registering on zbaje, you must provide accurate and complete information. The key terms relating to your account are described below.

2.1 One Account Policy

Only one zbaje account is permitted per person. If multiple accounts are found linked to the same person, device, IP address or payment method, they will be identified and closed, and any bonuses will be forfeited.

2.2 Identity Verification (KYC)

zbaje may request verification of your identity, age and payment method at any time. Failure to provide the required documents may result in withdrawal delays or suspension. We may typically ask for the following documents:

• Copy of National ID (NID) or passport
• Recent bank statement or mobile financial service transaction history
• Proof of ownership of the payment method

2.3 Account Security

It is your responsibility to keep your username and password confidential. Sharing your login credentials with any third party is strictly prohibited. If you suspect unauthorised access to your account, notify our support team immediately.

Deposit and Withdrawal Policy

zbaje supports the most widely used payment methods in Bangladesh. All financial transactions are secured with SSL encryption.

3.1 Deposits

• Minimum deposit amount: ৳500 (per method)
• Accepted methods: bKash, Nagad, Rocket, Upay, bank transfer
• Deposits are generally credited to your account instantly
• Deposits from third-party accounts are prohibited — you must deposit from your own account
• Use the correct reference number when making a deposit; otherwise processing may be delayed

3.2 Withdrawals

• Minimum withdrawal amount: ৳1,000
• Standard processing time: 10–45 minutes
• Withdrawals can only be made to the same method used for the deposit
• Withdrawal requests will not be processed until KYC verification is complete
• zbaje reserves the right to delay or suspend withdrawals in cases of suspicious transactions
• If additional documents are requested for account verification, failure to provide them may cause withdrawals to be held

3.3 Currency and Tax

zbaje processes all transactions in Bangladeshi Taka (BDT / ৳). It is entirely the user's own responsibility to pay any applicable taxes or legal liabilities.

Bonuses and Promotional Offers

zbaje provides various bonuses and promotional offers for its registered members. All offers are subject to the terms listed below.

4.1 Welcome Bonus

New members can receive a 100% bonus of up to ৳20,000 on their first deposit. This bonus can only be claimed once and the following conditions apply:

• A 25x wagering requirement (bonus amount × 25) must be met before bonus funds can be withdrawn
• Wagering must be completed within a specified period after the bonus is claimed
• If the original deposit is withdrawn before the wagering requirement is met, the bonus will be cancelled
• Not all games may count equally toward the wagering requirement

4.2 VIP Program

The zbaje VIP program has three tiers. Weekly cashback is awarded at each tier:

• Bronze: up to 0.5% weekly cashback
• Silver: up to 1.0% weekly cashback
• Gold: up to 1.5% weekly cashback

Promotion to a higher tier depends on consistent play and activity on the platform. The decision to change a tier is entirely at zbaje's discretion.

4.3 General Bonus Terms

• One bonus cannot be used alongside another bonus at the same time, unless explicitly stated
• zbaje reserves the right to cancel a bonus if there is suspicion of bonus abuse
• Promotional offers may be changed or cancelled at any time
• In any dispute relating to bonuses, zbaje's decision is final

Gameplay and Betting Rules

All games and bets on zbaje are governed by the following rules:

5.1 Fair Play

zbaje ensures that all games on the platform are conducted fairly and transparently. Game outcomes are determined by Random Number Generator (RNG) technology and cannot be manipulated in any way.

5.2 Technical Errors

If any game or bet is affected by a software error, internet disconnection or any other technical issue, zbaje reserves the right to void that round or reverse the declared result. In such cases, the staked amount will be refunded.

5.3 Sports Betting

For sports betting:

• The odds at the time each bet is confirmed will apply
• If a match is cancelled or postponed, the staked amount is generally refunded
• Live betting markets may be closed at any time after an event has started
• In the case of unusual results, zbaje may suspend payment until an investigation is complete

5.4 Maximum Win Limit

A maximum payout limit per single bet may apply for certain games or events. This limit will be displayed on the relevant game or section page.

Prohibited Activities

The following activities are strictly prohibited on the zbaje platform. Violations will result in immediate account closure and, where applicable, legal action:

• Playing games or placing bets using any automated bot, script or software
• Attempting to influence game outcomes by colluding with other players
• Using the platform for money laundering or other illegal financial activities
• Opening multiple accounts to abuse the bonus system
• Attempting to breach the platform's security measures
• Using a third-party account or payment method
• Conducting hacking, spreading viruses or carrying out any other harmful technical activity on the platform
• Defrauding or harassing other users

Account Suspension and Closure

7.1 Closure by zbaje

zbaje reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Breach of these terms and conditions
• Suspicion of fraudulent activity
• Failure to complete KYC verification or provision of false information
• In accordance with instructions from a legal or regulatory authority
• Prolonged inactivity

7.2 Closure by the User

You may request the closure of your account at any time. Any balance remaining in your account must be withdrawn before the account is closed. Please contact support to proceed with closure.

7.3 Self-Exclusion

To ensure responsible gaming, you can apply for partial or full self-exclusion. Once this measure is active, it cannot be withdrawn before the period expires.

Privacy & Data Protection

zbaje takes the privacy of your personal information very seriously. Details on how we collect, store, and use your data can be found on our Privacy Policy page.

In brief, we use your information to:

• Manage your account and verify your identity
• Process financial transactions
• Prevent fraud and ensure security
• Meet legal and regulatory obligations
• Improve your gaming experience

Responsible Gaming

zbaje is firmly committed to responsible gaming. We believe gaming should be an entertaining activity and should never be a source of financial or mental stress.

• Never bet beyond your means
• Do not treat betting as a source of income
• Take regular breaks and set limits on your playing time
• If you find it difficult to control your gaming, contact us immediately

For more details on responsible gaming, visit our Responsible Gaming page.

Limitation of Liability

zbaje has limited or no liability in the following matters:

10.1 Service Interruption

The site may be temporarily unavailable due to server maintenance, technical errors, third-party service failures, or unforeseen circumstances. zbaje is not responsible for any loss arising from these situations.

10.2 Internet Connection

If a game or bet is interrupted midway due to a loss of internet connection, zbaje will generally refund the amount for that round. However, zbaje's decision is final in any situation arising from connection issues.

10.3 Third-Party Game Providers

zbaje delivers games through the software of third-party game providers. zbaje's liability for issues caused by faults in these providers' software is limited.

10.4 Financial Loss

Money lost in games is considered a normal gaming outcome and is non-refundable. zbaje does not promise any "guaranteed winnings".

Changes & Updates to Terms

zbaje reserves the right to modify these terms and conditions at any time. Before changes take effect, we will endeavour to notify you in the following ways:

• By displaying a clear notice on the platform
• By sending a message to your registered email address (if applicable)
• By updating the "Last Updated" date on this page

Continued use of the platform after any changes will be considered as your acceptance of the new terms. If you do not agree to the new terms, close your account and stop using the platform.

Contact & Dispute Resolution

12.1 Contact

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]

12.2 Complaints Process

For any dispute or complaint, we follow the process below:

1. First, submit your complaint via live chat or email
2. Our support team will provide an initial response within 48 hours
3. Complex matters will be escalated to the senior management team
4. zbaje's final decision will be considered binding

12.3 Applicable Law

These terms and conditions are governed by relevant international laws and regulations. Any disputes will be handled through alternative dispute resolution methods.